Acrylic LED Mini Letters & Signs

KS-M01

Front Lit Style

KS-M02

Side Lit Style

KS-M03

Back Lit Style

KS-M04

Front & Back Lit Style

KS-M05

Front & Side Lit Style

KS-M06

Front Lit with Bevel Edge Style

KS-M07

Back Lit with Bevel Edge Style

KS-M08

Front & Back Lit with Bevel Edge Style

Below are frequently asked questions if you have any additional questions about the signs or our services, feel free to contact with us.

General

Where are you located?

We are located in Bhubaneswar,India. Our manufacturing facility and main office are both based here, allowing us to efficiently manage production and shipping.

I would like to get a quote, what do I need to send you?

To provide you with an accurate quote, please send us the design details, dimensions, materials preferred, and any specific requirements you have for the signage.

What is your standard lead time?

Our standard lead time is approximately 1-2 weeks from the time of order confirmation, depending on the complexity and size of the order.

What is your guarantee?

We offer a 6-Months guarantee on all our signage products, ensuring they meet your quality and durability expectations.

How to be your agent?

To become our agent, please contact our sales department at [email/contact form]. We will provide you with all necessary information and support to get started.

Can your signs fit for outdoor?

Yes, our signs are designed to be durable and weather-resistant, making them suitable for both indoor and outdoor use.

Design

Can I use a custom font?

Yes, you can use a custom font. Please provide the font file or specify the font name, and we will incorporate it into your design.

What kind of format of my logo works best?

We recommend providing your logo in vector format (such as .CDR , .PDF, .AI, .EPS, or .SVG) for the best quality and scalability.

Can you match our PMS/Pantone colors?

Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.Yes, we can match your PMS/Pantone colors to ensure your signage aligns perfectly with your brand identity.

Do you need a photo of the wall or building where the sign will be installed?

While it is not mandatory, providing a photo of the installation site can help us better understand the context and make appropriate recommendations.

Quote

When can I get the quote?

You can expect to receive a quote within business days after we receive your detailed requirements.

I have found a lower price for the same product. Will you match it?

We strive to offer competitive pricing. Please provide the details of the quote you received, and we will do our best to match or beat it.

Do you have wholesale price for signs company?

Yes, we offer wholesale pricing for signage companies. Please contact our sales team for more details on bulk order pricing.

What is the validity period for quotation?

Our quotations are valid for 30 days from the date of issuance.

Payment

What’s your payment term?

Our standard payment terms are [50%] deposit upon order confirmation and the balance before shipment.

Why do I must paying the deposit before production?

A deposit is required to secure your order and cover initial material and production costs.

Why was I asked to pay the import duty?

Import duties are levied by your local customs authorities and are the responsibility of the buyer. Please check with your local customs office for details.

Is that possible to see a proof before I pay anything?

Yes, we can provide a digital proof for your approval before you make any payment.

Production

Would you support the proof when you finish production?

Yes, we will provide a final proof and photos of the completed product before shipping to ensure it meets your expectations.

Can I change the order during the production?

Changes can be made during production, but they may incur additional costs and affect the lead time. Please contact us as soon as possible to discuss any changes.

Can I cancel the order during the production?

Order cancellations during production may incur a cancellation fee depending on the stage of production. Please contact us for specific details.

Why do you have a 24-hours keep lighting test?

We perform a 24-hour lighting test to ensure the reliability and quality of our illuminated signs, making sure they function perfectly before shipping.

Shipping

I’m not living in China, can I receive the signs?

Yes, we ship our products internationally. Please provide your location, and we will arrange the best shipping method for you.

How do your products ship?

Our products are carefully packaged and shipped via reputable carriers to ensure they arrive safely at your location.

Can I update the delivery info during the delivery?

Yes, you can update your delivery information by contacting our customer service team. Please provide the updated details as soon as possible.

Installation

Do you offer installation services?

We offer installation services in select areas. Please contact us to find out if we can provide installation services at your location.

What documents would you provide for the installation?

We provide comprehensive installation guides and diagrams to assist with the installation process.

What accessories would you provide for the installation?

We provide all necessary accessories, including mounting brackets, screws, and power supplies, to ensure a smooth installation.

After-sales

How about your warranty policy?

We offer a 1-year warranty on all our signage products, covering manufacturing defects and ensuring your satisfaction with our products.

Keep In Touch

Welcome to send your inquiry and visit our factory!

Email us at:

info@kikaisignage.com
Under normal circumstances, one of our sales will reply to you within one business day.
Send mail

Call us at:

+91 8249226641
Got a pre-sale question that isn't in our FAQ? Our customer support team is ready to help.
Get support

Welcome to visit

Kikai Signage Factory
Under normal circumstances, one of our sales will reply to you within one business day.
Send mail

Message us

To get advice!

Business hours:

From Monday to Saturday, 9:00 am – 6:30 pm
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